Frequently Asked Questions & Policies


What is your wait-list policy?
When a performance is listed as sold-out online, we are often able to accommodate a few additional patrons due to last minute cancellations or no-shows. Seating is not guaranteed, but if you follow the Wait List procedures listed below, chances are very good you’ll get in to see that sold-out show. Just because we’re sold-out doesn’t mean you have to miss out!

Here's How it Works:

One hour before show time (1 pm for Matinees, 6:30 pm for Evening Shows) the Box Office will open and a Wait List will be offered for that show only, on a first-come, first-served basis.

  • Submit your name at the Box Office window to be added to the Wait List
  • You are welcome to wait in the lobby, enjoy a glass of wine or a cup of coffee and read the playbill while waiting for your name to be called
  • If you leave the building, be sure to return to the theatre no later than 10 minutes before show time (1:50 or 7:20 pm)
  • At show time (2 pm or 7:30 pm) the Box Office will assess available seats and call on Wait-Listed patrons in the order in which they arrived

If seating is not available for that performance, you will be given the opportunity to make reservations for another upcoming performance (subject to availability) as soon as the Box Office is available to assist you. (Usually after the theatre doors are closed and the show begins.)

Where can I address concerns with a ticket order/ Did my order go through?
If you are trying to buy tickets online, have entered your payment information, and there is a processing issue leaving you unsure if your order was completed, please let us know before attempting to re-purchase either via email, by phone (24 hr. voicemail), or in person during Box Office hours. PLEASE NOTE: You are liable for charges to your credit card unless you inform us of an issue and receive confirmation. Please send any ticketing concerns to

Can I get a refund or exchange tickets that I bought?
All ticket purchases are non-refundable and non-exchangeable. We will gladly accept your unused ticket as a donation to the Playhouse. Subscribers may call to change tickets dates free of charge. Become a season subscriber here!

Can I pick where I sit when buying tickets/ I have already bought a ticket and want to know where I’m sitting?
In all GK Hardt theatre productions seating is assigned and you are able to choose seating when making purchases online*, in person, and over-the-phone. In our Studio Theatre, seating is open, and on a first-come-first-serve basis. It should be noted that a ‘best seating’ section in the Studio will be reserved for our subscribers. See the seating chart here.
*purchases on mobile devices will not allow the option to choose your seats

Is there a service charge?
There is a service charge if you choose to purchase tickets through our website. Please give us a call (707) 523-4185 ex. 1, or come in person during Box Office hours to avoid any service charges. We are also available via email at Box Office hours are Tuesday-Friday 1pm-4pm, Saturday 11am-2pm, and one hour prior to a performance.

Where is will-call and when does it open?
There is a will-call in both the GK Hardt and Studio Theatres located right next to the respective theatre entrance and will be open one hour prior to the performance start time. We recommend arriving at least 20 minutes early when retrieving tickets from will-call.

Are gift certificates available?
Yes! We offer gift certificates of any denomination. Please contact the box office for gift certificate sales as they are not available for purchase online at this time.

Getting to the Playhouse:

Where can I park?
There is a parking lot out front of the Playhouse with free parking for our patrons, however, we often have more than one event happening and the lot does fill up quickly, so we suggest arriving early to park. There is also street parking for free in the neighborhood surrounding the Playhouse. We are working hard to brainstorm with neighbors and the city to try and find solutions to our limited parking, we thank you kindly for your continued support through our problem-solving.

Are you close to the Smart Train station?
Yes, we are located within a short walking distance of the Santa Rosa Smart Train station. See a map of our location here.

What if I arrive late?
Late seating will be at the discretion of our Stage Production Manger or Ushers to ensure performance quality. Transportation, traffic, and parking can be unpredictable, so please allow extra time in order to make your outing stress-free.


Is your theatre wheelchair accessible?
Yes, both our GK Hardt and Studio Theatres are wheelchair accessible. Please call the Box Office in advance to ensure wheelchair accessible seating.

Can I bring my child under 5?
To ensure quality for both patrons and performers, 6th Street Playhouse productions are generally best enjoyed by children over the age of 5. Consider selecting an aisle seat when bringing your child to a production in case an unavoidable bathroom break is needed. Everyone entering the theatre, regardless of age, must have a ticket, and children must occupy their own seat - no lap sitting. Any patron, of any age, creating a disturbance will be asked to leave and the tickets will not be refunded.

Can I bring my animal?
To ensure that everyone has a magical experience, we do not allow pets or animals of any kind. Under ADA guidelines, any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability, is permitted into the theatre.

Is there a dress code?
There is no dress code, you should wear what makes you comfortable. Some people may be wearing jeans, while others use the theatre as a reason to dress up.

Will concessions be available?
Yes! Snacks, including brownies, cookies and nuts, and drinks, including beer, wine, cocktails and water, are available in both the GK Hardt and Studio. Please note: CASH ONLY in the Studio Theatre.

Can I bring outside food or beverages to the theater?
Only bottled water or concessions purchased in the lobby before or during intermission are permitted inside the theater. Beverages besides bottle water must be contained in a "sippy cup" (plastic cup with snap-on lid) in the G.K. Hardt Theatre, and any other concessions must be consumed before stepping into the theater. Food and all beverages are allowed inside the Studio Theatre. "Sippy cups" can be purchased at our concessions before and during intermission of a performance.

Can I take photos/video of a performance?
There is no photography or filming allowed during the performance. This includes School of Drama productions. You are welcome to take photos in the theater before or during intermission. On opening nights, the cast joins in the lobby to mingle and take photos with audience members if requested.

Are there good places to eat/drink nearby?
There are a number of good restaurants and cafés nearby to enjoy either pre or post-show, including:

Stark’s Steakhouse
The Pullman Kitchen
Jack & Tony's Restaurant and Whiskey Bar
Lococo’s Cucina Rustica
A'Roma Roasters Coffee & Tea
Flying Goat Coffee
La Gare
Chevy's Fresh Mex